Refund and Returns Policy
Effective Date: 03/05/2025
1. Introduction
At Vorburst, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, our Refund and Returns Policy outlines the steps to return items and receive a refund.
2. Return Eligibility
- Time Frame: You have 14 days from the day after you receive your order to notify us of your intent to return the product.
- Condition: Items must be unused, in their original condition, and include all tags, packaging, and accessories.
- Exceptions: Certain products, such as personalized items, may not be eligible for return. Please refer to the product description for specific return information.
3. Initiating a Return
To start a return:
- Contact Us: Email us at [email protected] with your order number and reason for return.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions.
4. Returning the Product
- Packaging: Securely package the item in its original packaging, including all tags and accessories.
- Shipping: Ship the item to the address provided with your RA number.
- Shipping Costs: If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
5. Refund Process
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- Processing Time: Approved refunds will be processed within 14 days.
- Method: Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
7. Contact Information
For any questions or assistance regarding returns and refunds, please contact us:
- Email: [email protected]
- Phone: +1 772 292-0359
- Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801
8. Legal Rights
This policy does not affect your statutory rights under UK consumer law. For more information, visit the UK Government’s consumer rights guide.
